On-Site Accessibility: From ‘Baby-Steps’ to a Fully Inclusive Tourism Establishment

Learning how to make minor arrangements and how to improve the welcoming system of the facility

  • Embracing accessibility is a gradual, step-by-step process. How accessibility ‘baby steps’ can become leaps
  • Accessible venue pathways: success stories to illustrate the previous point
  • Assessing the accessibility of your venue/establishment
  • Providing accurate and timely information and communication about on-site accessibility
  • Basic accessibility training for the entire workforce: background knowledge, behavioural tips and ideas for improving customer service for customers with specific access requirements
  • Integrating chatbots for better accessibility services ‘on the spot’

Learning how to make a major refurbishing of the structure of a facility

  • Integrating accessibility to an overall strategic vision
  • Adopting and implementing a Universal Design approach (toward guests and employees)
  • Producing personalized services
  • Improving customer service for all / catering for all tourists with different abilities
  • Working with accessibility experts
  • Success stories: building/refurbishing venues based on the Universal Design approach
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