Learning how to make minor arrangements and how to improve the welcoming system of the facility
- Embracing accessibility is a gradual, step-by-step process. How accessibility ‘baby steps’ can become leaps
- Accessible venue pathways: success stories to illustrate the previous point
- Assessing the accessibility of your venue/establishment
- Providing accurate and timely information and communication about on-site accessibility
- Basic accessibility training for the entire workforce: background knowledge, behavioural tips and ideas for improving customer service for customers with specific access requirements
- Integrating chatbots for better accessibility services ‘on the spot’
Learning how to make a major refurbishing of the structure of a facility
- Integrating accessibility to an overall strategic vision
- Adopting and implementing a Universal Design approach (toward guests and employees)
- Producing personalized services
- Improving customer service for all / catering for all tourists with different abilities
- Working with accessibility experts
- Success stories: building/refurbishing venues based on the Universal Design approach