Fully agree! Accessibility information is very important -at the heart of accessibility- for everyone. The issues raised above clearly highlight this and therefore why it is absolutely necessary for businesses to develop an Access Guide in order to provide objective, reliable and updated accessibility information to all the customers. This information is also very useful for the staff, to have a clear picture of the accessibility conditions of the business they are working for and therefore offer a better service to the customers.
Pantou is the online directory od Accessible Tourism suppliers, developed by ENAT, where we provide an Access Statement/Guide template. See: https://pantou.org/access-statement