experience of disabilities people

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  • #5072
    Nina Mujagic
    Moderator

    here we can write everything about experience of disabilities tourists or employers or anybody who encountered problems during his vacation.

    #5085
    cristinaferflu
    Moderator

    I think we are in a society with more and more intolerances and allergies. All food must be well labeled and marked with its list of ingredients and components.

    At a wedding that I went to, there were several people with intolerances, including a celiac. He could not enjoy some dishes because no one informed him that those dishes did not contain gluten and that he could eat them. Imagine in the case that he had eaten a food that contains gluten and nobody informed him…

    To prevent, we must inform, so we can guarantee a good service and a better customer experience! 🙂

    #5086
    cristinaferflu
    Moderator

    In many cases we find hotels that say they have services for people with special needs, offering facilities in their rooms and other facilities, and then it really is not true or they are not well thought out depending on the disability.

    The correct information must be provided without deceiving the client and the service and facilities for all types of people who come must be improved. At the same time giving special training to the workers.

    #5199

    Fully agree! Accessibility information is very important -at the heart of accessibility- for everyone. The issues raised above clearly highlight this and therefore why it is absolutely necessary for businesses to develop an Access Guide in order to provide objective, reliable and updated accessibility information to all the customers. This information is also very useful for the staff, to have a clear picture of the accessibility conditions of the business they are working for and therefore offer a better service to the customers.
    Pantou is the online directory od Accessible Tourism suppliers, developed by ENAT, where we provide an Access Statement/Guide template. See: https://pantou.org/access-statement

Viewing 4 posts - 1 through 4 (of 4 total)
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