An important goal of the DIVETOUR project is to introduce digital learning materials and Artificial Intelligence tools, and to make participants familiar with them.

The chatbot is a simple and effective Artificial Intelligence tool that could be useful in the tourism sector to enhance the quality of information and communication with customers on inclusive and accessibility issues.

Learners will be involved in the chatbots’ production, by imagining scenarios and possible information needed by customers with specific access requirements.

Finally, they will be asked to check the proper functionality of the chatbot and, if necessary, to understand if it will be necessary to programme it further or to realise modifications.