Here you can find the Handbook of Topic 2. It is advised to read this document before looking at the self-assessment test and suggested recommended references.
Click on the buttons below to view and download the Handbook of Topic 2. You can download it in portrait view (vertical) or in landscape view (horizontal).
📑 List of Recommended References
The following directory provides a list of reference materials available online, that are recommended with regard to the various topics covered in the modules of the MOOC.
Some documents are indicated as “strongly recommended” as they are very important to be read by the MOOC participants if they want to acquire a general basic knowledge of the modules main topics.
Besides the strongly recommended documents, a list of other suggested documents is provided, to be consulted by the MOOC participants if they want to go deeper into the topics covered by the modules.
For each of the recommended documents, a brief description of their contents is provided. All documents are available on the MOOC platform or may be found in the given links.
📌 Strongly Recommended Documents
- United Nations. (2006) Convention on the Rights of People with Disabilities.
The Convention on the Rights of Persons with Disabilities and its Optional Protocol (A/RES/61/106) was adopted on 13 December 2006 at the United Nations Headquarters in New York, and was opened for signature on 30 March 2007. It is the first comprehensive human rights treaty of the 21st century and is the first human rights convention to be open for signature by regional integration organisations. The Convention entered into force on 3 May 2008. The Convention follows decades of work by the United Nations to change attitudes and approaches to persons with disabilities. It takes to a new height the movement from viewing persons with disabilities as “objects” of charity, medical treatment and social protection towards viewing persons with disabilities as “subjects” with rights, who are capable of claiming those rights and making decisions for their lives based on their free and informed consent as well as being active members of society.
- European Commission (2019). The European Accessibility Act. (Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (Text with EEA relevance)
Fact Sheet: https://www.accessibletourism.org/resources/factsheet_eu_accessibility-act_a.pdf
The European Accessibility Act (EAA) aims to improve the functioning of the internal market for accessible products and services by removing barriers created by divergent legislation. The EU and [all] the Member States have ratified the UN Convention on the Rights of Persons with Disabilities (UN CRPD). As such they have committed to create a legislative framework for accessibility in line with Article 9 of the Convention. Accessibility is considered as a wide concept that includes the prevention and elimination of obstacles that pose problems for persons with disabilities in using products, services and infrastructures. Member States have started to legislate on accessibility independently, increasing regulatory fragmentation. The Commission tabled the Accessibility Act to help dismantle barriers between Member States due to different national accessibility requirements that are emerging. The Accessibility Act will establish European-wide functional requirements. This means requirements establishing accessibility principles instead of prescribing the detailed technical solutions.
🔗 Other Recommended Documents
- European Commission (2014) Final Report and Recommendations. EU Study: Mapping of Skills and Training Needs to Improve Accessibility in Tourism Services in Europe.
This document is the final report of the study commissioned by the European Commission DG Enterprise and Industry regarding “Mapping of Skills and Training needs to improve accessible tourism services”. The report includes all findings of the research and data collection, the full analysis of results and a set of conclusions and recommendations. To facilitate dissemination, all country level data and the 20 standalone case study reports are provided in a separate annex.
- European Commission (2015). Final Report and Recommendations. EU Study: Mapping and Performance Check of the Supply of Accessible Tourism Services in Europe.
This is the Final Report of a wide-ranging study of accessible tourism supply commissioned by the EC Tourism Unit. The study included: visitor and supplier surveys, national legislation review, expert reviews, Web-based research and analysis of accessibility information, transport, infrastructure/facilities and services. Fifteen case studies of accessible tourism destinations were carried out, identifying good practices in business and destination development.
- UNWTO (2013). Recommendations on Accessible Tourism
The Recommendations on Accessible Tourism were adopted by the UNWTO General Assembly, Resolution A/RES/637(XX) of August 2013. These recommendations were developed with the support of ONCE Foundation for social and economic inclusion of people with disabilities and the European Network for Accessible Tourism (ENAT) to provide guidance to tourism authorities, destinations and businesses on how to provide accessible tourism services for all visitors.
- UNWTO (2015-16). Manuals on ”Accessible Tourism for All: Principles, Tools and Good Practices”.
The Manuals are divided into five Modules addressing user requirements, economic benefits, recommended actions, policies, Information technologies, indicators for accessibility management and best practices.
Note: some documents are only available in Spanish language
- Fundación ONCE and UNWTO (2019). Change your destination
The video indicates that facilitating travel for people with disabilities is an exceptional business opportunity. Yet, a change in mind-set and in the model of tourism services provision is needed in order to meet this major market demand. Accessible environments and services contribute to improving the quality of the tourism product and can create more job opportunities for people with disabilities. Accessibility, therefore, must be an intrinsic part of any responsible and sustainable tourism policy and strategy.
- Project “The CIRCular Economy through Integrated LEarning in VET: CIRCLE” learning material on tourism with focus on Circular Economy
While it is important to develop the competitiveness of the European tourism industry, the EU also recognises that there is a requirement to do so in a sustainable way. This page contains resources specifically aimed at trainers in the tourism sector. The sector is broad and therefore the learning materials provided covers several aspects to the tourism sector.The training considers the following: considers how hotels and other providers of accommodation might incorporate circular economy thinking into their business; focuses on transport and how car hire or the use of public transport can support the circular economy; looks at the organisation of major and small events that might attract visitors and again support sustainability and the principles of circular thinking; recognises the importance of tourist attractions as part of the tourist offer in any city or region.
- ISO Standard 21902:2021. Tourism and related services – Accessible tourism for all
The International Organization for Standardization (ISO) published the world’s first standard on accessible tourism in 2021, ISO 21902 “Tourism and related services – Accessible tourism for all – Requirements and recommendations.” This is an international standard offering guidelines to ensure access and enjoyment of tourism for all on an equal basis. The standard establishes requirements and guidelines with the aim of ensuring equal access and enjoyment of tourism for all.
Join MOOC participants and tourism professionals in our forum to continue the conversation about the addressed topics!
💯 Self-assessment test
To evaluate your competences, click the button below when you’re ready. The quiz can be taken as many times as you’d like. You can earn the Divetour MOOC Certification by passing all of the self-assessment tests for the four different MOOC Topics.