Topic 1 – Accessibility as a Business Opportunity for Tourism Destinations and Businesses

📘 Handbook

Here you can find the Handbook of Topic 1. It is advised to read this document before looking at the self-assessment test and suggested recommended references.

Click on the buttons below to view and download the Handbook of Topic 1. You can download it in portrait view (vertical) or in landscape view (horizontal).

📑 List of Recommended References

The following directory provides a list of reference materials available online, that are recommended with regard to the various topics covered in the modules of the MOOC.

Some documents are indicated as “strongly recommended” as they are very important to be read by the MOOC participants if they want to acquire a general basic knowledge of the modules main topics.

Besides the strongly recommended documents, a list of other suggested documents is provided, to be consulted by the MOOC participants if they want to go deeper into the topics covered by the modules.

For each of the recommended documents, a brief description of their contents is provided. All documents are available on the MOOC platform or may be found in the given links. 

📌 Strongly Recommended Documents

  • United Nations Sustainable Development Goals (2015)

    The Sustainable Development Goals are the blueprint to achieve a better and more sustainable future for all. They address the global challenges we face, including poverty, inequality, climate change, environmental degradation, peace and justice.
    Tourism has the potential to contribute, directly or indirectly, to ALL goals.

    Goal 1. Creates jobs and income at community level
    Goal 2. Can stimulate sustainable agriculture by promoting supplies to hotels
    Goal 4. Has the potential to promote inclusion
    Goal 5. Can empower women
    Goal 11. It can improve urban infrastructure and accessibility, preserving the cultural and natural heritage

  • Video (2019): ILUNION Hotels – Everyone Inclusive Hotels

    This video presents 4 workers of ILUNION HOTELS, one of the most looking forward hotels chains in Europe, at the forefront applying universal design to their hotels, employing between 40 and 70 per cent of workers with disabilities, and able to test and exploit technical innovations for a quality tourism offer for all.

🔗 Other Recommended Documents

  • UNWTO (2021) Accessibility and Inclusive Tourism Development in Nature Areas. Compendium of Best Practices

    This publication addresses the relative lack of research carried out into the topic of accessibility in nature areas to date. Through multiple cases studies and examples of best practices drawn from UNWTO Affiliate Members and other organisations, it illustrates different ways of designing and implementing projects aimed at improving accessibility in nature and enabling persons with disabilities to travel to these areas. Aimed at all tourism stakeholders from both the public and private sectors, including destination management organisations, tourism businesses, NGOs and other tourism entities, this publication also provides relevant conclusions on how to identify accessible tourism products and services in natural areas.  

  • Report Flash Eurobarometer 499. (2021). Attitudes of European towards tourism

    Survey about the attitudes of Europeans towards tourism. Topics explored include 1) travel behaviour,including frequency of travel, accommodation preferences, and the impact of the COVID-19 pandemic on travel behaviour; 2) preferred booking channels and sources of information for making travel arrangements; 3) key reasons for selecting a destination; and 4) opinions and information on sustainable travel, including on the ease of finding sustainability or accessibility related information and the preparedness to change travel habits to be more sustainable. This study profiles all travellers and includes some issues, like finding reliable information, related to the requirements of tourists with specific access requirements.

  • ECA (2013) Design for All in progress from theory to practice

    Applying accessibility in the sense of the Design for All approach to new projects is certainly easier than adapting, modifying or renovating what already exists. This report outlines the good and wrong solutions that may be adopted and offers a list of good practices showing how Design for All implementation produced a successful result.

  • Vasanthakumari, S. (2019). Soft skills and its application in the workplace

    Soft skills refer to a cluster of personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work with. There are two types of skills viz hard and soft skill. Soft skills include Inter personal and Personal attributes that enhance an individual’s interactions, job performance and career prospects. Soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. This study profiles to tourists with specific access requirements and the skills of service providers staff to be able to relate with them appropriately.

🤝 Forum

Join MOOC participants and tourism professionals in our forum to continue the conversation about the addressed topics!

💯 Self-assessment test

To evaluate your competences, click the button below when you’re ready. The quiz can be taken as many times as you’d like. You can earn the Divetour MOOC Certification by passing all of the self-assessment tests for the four different MOOC Topics.

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